Bill Deatherage, of the Kentucky Council of the Blind, walking along Louisville, KY’s Brownsboro Road before and after sidewalk construction. Photo by Anne M. McMahon.

This post is the fourth in a twice-monthly series of excerpts from Completing Our Streets: The Transition to Safe and Inclusive Transportation Networks, the new book from Island Press by Barbara McCann, founder of the National Complete Streets Coalition. The book discusses the keys to the movement’s success, and how places and practitioners in the United States are tackling the challenges of putting a new transportation paradigm into daily practice.

All National Complete Streets Coalition Platinum Partners and those who upgrade to the next Partnership level will receive a signed copy of Completing Our Streets. Become a Coalition Partner today!

From Chapter 4: Process Over Projects: Changing How Decisions are Made

The disconnected sidewalks, marooned bus stops, curb ramps to nowhere, and other gaps in transportation infrastructure are usually a reflection of gaps in the processes used for planning, design, and construction. In many jurisdictions, no one has thought about how to balance the needs of more than one mode, or how to get the details right on small-scale nonmotorized infrastructure, or how to coordinate transportation planning with the surrounding neighborhood. Another gap is human. The people navigating that landscape by foot or wheelchair were likely not in the room when the decisions were made.